Privacy Policy

1. Introduction

Welcome to SkySnail ("we," "our," or "us"). SkySnail is operated by Infinee s. r. o., a company registered in Slovakia. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skysnail.io and use our AI-powered thumbnail generation services.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our services, we may collect:

• Name and email address (collected via Google OAuth authentication)
• Profile picture (if provided through Google account)
• Account preferences and settings
• Payment information (processed securely through Stripe)

2.2 User-Generated Content

When using our thumbnail generation services, we process:

• Images you upload for avatar creation and thumbnail generation
• YouTube video URLs and associated metadata
• Text prompts and descriptions you provide
• Generated thumbnails and project data
• Video transcripts when using transcript features

2.3 Automatically Collected Information

When you access our services, we automatically collect:

• IP address and device information
• Browser type and version
• Usage data and interaction patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Service Delivery: To provide and maintain our AI thumbnail generation services
• Account Management: To create and manage your user account
• Payment Processing: To process subscriptions and payments through Stripe
• Communication: To send service-related notifications and updates
• Improvement: To analyze usage and improve our services
• Security: To detect and prevent fraud or unauthorized access
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Processing

Your data is stored and processed using the following infrastructure:

• Hosting: Our services are hosted on Hetzner servers located in the European Union
• File Storage: Uploaded images and generated thumbnails are stored in AWS S3 (EU region)
• Database: User data is stored in PostgreSQL databases with encryption at rest
• Payment Processing: Payment information is processed by Stripe and never stored on our servers

5. Third-Party Services

We use the following third-party services:

• Google OAuth: For secure authentication (Google Privacy Policy applies)
• Stripe: For payment processing (Stripe Privacy Policy applies)
• AWS S3: For file storage (AWS Privacy Policy applies)
• AI Services: For thumbnail generation and image processing

These third parties have their own privacy policies, and we encourage you to review them.

6. Data Retention

We retain your data for as long as:

• Your account remains active
• It is necessary to provide our services
• Required by law or legitimate business purposes

Generated thumbnails and project data are retained while your account is active. Upon account deletion, your personal data will be removed within 30 days, except where retention is required for legal purposes.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Data Portability: Request transfer of your data
• Object: Object to processing of your personal data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@skysnail.io. We will respond within 30 days.

8. Cookies

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze usage patterns to improve our services

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

9. Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for all data transmission
• Encrypted data storage
• Regular security assessments
• Access controls and authentication measures
• Firewall protection and monitoring

10. Children's Privacy

Our services are not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: